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Refund & Cancellation Policy

Brain Edge Academy

 

Last updated: [12/12/2025]


Please read our Refund & Cancellation Policy carefully before making a purchase.

 

1. General Policy

All purchases made on BrainEdge Academy (courses, study materials, digital products, subscriptions, or programs) are non-refundable, except in the specific cases mentioned below.

Since our products are digital in nature and provide immediate access upon purchase, we follow a strict no-refund policy to prevent misuse. We also provide ( in most of the cases ) Lecture 1 or sometimes Lectures 1 & 2 , out of the total Lectures in a course, so that the buying decision becomes easier and transparent, and the buyer does not have to make a decision based only on the advertisement. 

 

2. Refund Eligibility

A refund will be considered only under the following conditions:

 2.1 Duplicate Payment

  If a customer is accidentally charged twice for the same product, the extra payment will be refunded after verification.

 2.2 Payment Failure but Amount Debited

  If the payment is deducted from your bank account but the order is not activated, the amount will be refunded automatically by your            bank/payment gateway within 5–7 working days. If not, you may contact us with proof of payment.

 2.3 Technical Issue Preventing Access

  If access to a purchased course is not available due to a proven technical error from our side, and the issue is not resolved within 72 hours,    a refund may be initiated.

 

3. Non-Refundable Items

Refunds will NOT be provided in the following cases:

  • Change of mind after purchase

  • Completed or partially completed course

  • Inability to understand the content or dissatisfaction with teaching style

  • Lack of device compatibility, internet issues, or technical problems on the user’s side

  • Wrong purchase made by customer

  • Discounted, promotional, or bundled products

 

4. Cancellation Policy

As our products are digital and access is granted immediately:

  • Orders cannot be cancelled once payment is completed

  • Subscription plans (if any) cannot be cancelled mid-cycle

  • No partial refunds will be issued for unused access time

 

5. Refund Processing Time

If a refund is approved:

  • It will be processed within 7–14 working days

  • The amount will be credited to the original payment method only

  • Processing time may vary depending on your bank/payment provider

 

6. How to Request a Refund

To request a refund (only if eligible), please contact:

📧 Email: info@brainedgeacademy.com

When reaching out, include:

  • Your full name

  • Registered email/phone number

  • Order ID / Transaction ID

  • Screenshot of payment

  • Description of the issue

 

7. Changes to This Policy

BrainEdge Academy reserves the right to modify or update this Refund & Cancellation Policy at any time.
Changes become effective immediately upon posting on our website.

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